Technical Support Engineer Trainee Full Time

About Company :

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We’re a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Job Description :

We are currently looking for Technical Support Engineering trainees to join us in Pune. You will work closely with a senior mentor to gain technical knowledge and experience in your field, and cooperate with a broader international team both locally and globally. You can expect challenging and engaging real-world projects where you gain an understanding of each stage of the marketing and sales funnel. You’ll have the opportunity to learn and develop a knowledge of the Red Hat portfolio.

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In this role, you will work in an environment where diverse perspectives are invited, the best ideas are valued, and people feel empowered to contribute. Freedom and courage are two of our core values, which is why you can practice taking risks and exploring the unknown and developing strengths. Yet being a Red Hatter isn’t just about being brave; it’s also about demonstrating commitment and sticking to it.

Roles and Responsibilities:

• Verify, organize and update customer contact information
• Guide customers to register and use Customer Portal
• Answer customer‘s basic questions about the Red Hat subscription model
• Support customers on basic issue of using Red Hat Enterprise Linux
• Call back customers to track and confirm the current status of the submitted technical issues
• Network with other talented associates in an inclusive and diverse workplace where you can be yourself and thrive

Required skills:

• Excellent written and verbal communication skills in English
• Ability to manage tasks, meet deadlines and analyze data to foster data-driven decisions
• Willingness to learn and proactivity work as a part of a wider team