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About Company :
Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, Contact Center, and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses.
We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and find room to grow with opportunities to stretch your skills and advance your career in a diverse, inclusive environment.
Job Description :
For clients having desktop and IT-related problems, technical support engineers—also referred to as IT support engineers—offer direct technical assistance. They are in charge of setting up new computer systems, fixing hardware problems, updating software, diagnosing network problems, and offering general IT assistance.
To help our clients with all IT and technical-related concerns, we are seeking to employ a qualified technical support engineer. Responding to report tickets and helping clients in person or remotely will be your responsibilities. This could entail setting up software and hardware, identifying networking problems, installing updates, and fixing IT problems.
Process Executive In Infosys
Job Responsibilities ;
- Responding to technical support tickets.
- Contacting clients to find out the nature of the technical or IT issue.
- Linking to clients’ computers via remote access.
- Traveling to clients’ office or server location.
- Installing new hardware, software, and networking systems.
- Diagnosing and troubleshooting hardware, networking, and software issues.
- Proposing simple and effective solutions.
- Providing basic software training.
- Maintaining good client relations.
- Completing job reports.
Skills set Required for this Job :
- Bachelor’s degree in computer science or information technology.
- Previous work experience as a technical support engineer or desktop support engineer.
- In-depth knowledge of hardware and networking systems.
- Knowledge of operating systems, web services, and API.
- Knowledge of remote access systems such as TeamViewer.
- Ability to troubleshoot complex software and hardware issues.
- Excellent communication skills.
- Critical thinker.
- Good interpersonal skills.
