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About Company :
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
Job Description
Transmit Teleperformance and our client values in every interaction; Handle and thoughtfully respond to all client inquiries before, throughout, and after their purchase cycle by creating exceptional rapport and confidence, analyzing their needs, and taking strategic action in a timely manner. Provide exceptional customer support by actively listening to each encounter and modifying the assistance strategy to fit all levels of customer experience.
🔴Cognizant All Hiring For Freshers🔴
Key Responsibilities and Accountability:
- Transmit Teleperformance and our customer values in each encounter.
- Handle and thoughtfully respond to all client inquiries before, throughout, and after their buying cycle by creating exceptional rapport and confidence, analyzing their needs, and taking strategic action in a timely fashion.
- Provide exceptional customer support by actively listening to every interaction and adapting the assistance strategy to fit all levels of customer experience.
- Work with confidential consumer information and treat it carefully.
- Use software to source and accurately enter customer data linked to the query.
- Completes all training and development programs in a timely fashion.
- Understanding the escalation handling mechanism.
Education
- Graduate in any discipline.
Work Experience
- Fresher
