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About Company :
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
Job Description
Transmit Teleperformance and our client values in every interaction; Handle and thoughtfully respond to all client inquiries before, throughout, and after their purchase cycle by creating exceptional rapport and confidence, analyzing their needs, and taking strategic action in a timely manner. Provide exceptional customer support by actively listening to each encounter and modifying the assistance strategy to fit all levels of customer experience.
TCS NQT 2025 Pattern Research
Key Responsibilities and Accountability:
- Transmit Teleperformance and our customer values in each encounter.
- Handle and thoughtfully respond to all client inquiries before, throughout, and after their buying cycle by creating exceptional rapport and confidence, analyzing their needs, and taking strategic action in a timely fashion.
- Provide exceptional customer support by actively listening to every interaction and adapting the assistance strategy to fit all levels of customer experience.
- Work with confidential consumer information and treat it carefully.
- Use software to source and accurately enter customer data linked to the query.
- Completes all training and development programs in a timely fashion.
- Understanding the escalation handling mechanism.
Tata Communications Customer Service
Education
- Graduate in any discipline.
Work Experience
- Fresher
