Telecom Support Engineer II Full Time

About company :

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Job Description :

Comprehensive support of the Verint recording platform. Duties include supporting maintenance activities (scheduled and emergency changes), monitoring of the platform (infrastructure and application components), performing support and administration tasks, etc.

To help our clients with all IT and technical-related concerns, we are seeking to employ a qualified technical support engineer. Responding to report tickets and helping clients in person or remotely will be your responsibilities. This could entail setting up software and hardware, identifying networking problems, installing updates, and fixing IT problems.

Roles & Responsibilities

• Monitor platform notifications and take action as needed.
• Deploy application, security and other updates and fixes.
• Configure new recording programs, creating rules, campaigns, extensions and any other element needed.
• Manage roles, users and profiles.
• Handle application related requests and incidents submitted via ticketing system, within established SLAs

Required Skills