About the Company

Vodafone Intelligent Solutions (VOIS) is the global shared services and technology organisation of Vodafone Group. VOIS provides technology, operations and transformation services that support Vodafone businesses and customers across multiple countries.

With a large global workforce and operations across locations including India, VOIS works on areas such as technology, telecommunications, customer operations and managed services.

This opportunity gives candidates a chance to work in a global telecom environment and gain practical exposure to enterprise network operations and Cisco technologies.

Job Overview

Vodafone Intelligent Solutions is hiring a Network Monitoring Engineer to join its Customer Services & Operations – Network Monitoring team.

The role involves monitoring customer networks in real time, identifying network issues, validating alerts and coordinating with technical teams to resolve incidents. You will also be responsible for maintaining accurate incident records and communicating service disruptions to relevant stakeholders.

This position is suitable for candidates who have a basic understanding of networking and want to build a career in Network Operations, Telecom, NOC and Managed Services.

The role follows a 24×7 rotational shift schedule.

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Roles & Responsibilities

• Monitor network devices and customer network services to ensure they meet defined service levels.
• Check network alerts and perform initial troubleshooting to identify possible faults.
• Verify incidents and assess their impact on customer services.
• Create and update trouble tickets for network-related issues.
• Escalate complex problems to specialised technical teams.
• Communicate network incidents and service disruptions clearly to customers and internal teams.
• Coordinate with NOC, technical support, service desk and incident management teams.
• Maintain accurate records of incidents, troubleshooting activities and resolutions.
• Support efforts to improve network availability and reduce service downtime.
• Follow operational procedures and SLA requirements.
• Participate in continuous improvement initiatives related to network operations.
• Work efficiently in a rotational 24×7 environment.
• Collaborate with different teams to ensure smooth customer service delivery.

Skills Required

Networking Skills

• Basic knowledge of computer networking.
• Understanding of the OSI Model.
• Knowledge of TCP/IP protocols.
• Basic understanding of routing and switching.
• Familiarity with Cisco networking technologies is preferred.
• Understanding of network monitoring and troubleshooting concepts is an advantage.

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Technical Skills

• Basic knowledge of Windows operating systems.
• Familiarity with internet browsers.
• Working knowledge of Microsoft Office applications.
• Familiarity with email applications.
• Basic understanding of incident and ticket management.

Soft Skills

• Strong communication skills in English.
• Good analytical and troubleshooting abilities.
• Attention to detail.
• Ability to work under pressure.
• Good teamwork and collaboration skills.
• Customer-focused approach.
• Ability to prioritise tasks effectively.
• Willingness to learn new networking technologies and processes.

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Eligibility & Qualifications

• Education: Engineering degree or Engineering Diploma.
• Candidates should have a foundational understanding of networking concepts.
• Basic exposure to Cisco technologies is preferred.
• Candidates should be comfortable working in rotational 24×7 shifts.
• Good English communication skills are required.

Preferred Qualifications

These are advantageous but may not be mandatory:

• Around 1 year of experience in ISP, Telecom or Managed Services.
• Previous experience in a Network Operations Centre (NOC).
• CCNA certification.
• Postgraduate qualification in Advanced Networking.
• Experience with managed service environments.
• Exposure to large-scale IP networks.

Key Learning Opportunities

Selected candidates can gain practical experience in:

• Network monitoring and operations.
• NOC processes and best practices.
• Network fault identification and troubleshooting.
• Incident and ticket management.
• SLA-based service management.
• Customer and stakeholder communication.
• Cisco networking technologies.
• Telecom and managed network services.
• Alarm analysis and fault correlation.
• Working with global technical teams.

Job Details

Company: Vodafone Intelligent Solutions (VOIS)
Role: Network Monitoring Engineer
Requisition ID: 290781
Job Type: Network Operations / Monitoring
Work Environment: 24×7 Rotational Shifts
Experience: Freshers with relevant networking knowledge may be considered; around 1 year of relevant experience is preferred
Education: Engineering Degree / Engineering Diploma
Industry: Telecommunications / IT Services / Managed Services