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Customer Service Analyst

Latest job opening in American Express | Engineer I | Freshers job 2024

Customer Service Analyst

American Express (Gurgaon, Haryana, India )

Job Description

Latest job opening American Express for Service Analyst.Customer Service Analysts are responsible for gathering data and doing research. They use customer service data, observations and market trends and reports to get a clear picture of the department’s operations and ways to improve it

Research and data collection are the responsibilities of customer service analysts. To gain a comprehensive understanding of the department’s operations and identify areas for improvement, they utilize market trends, reports, customer service data, and observations. Some analysts work to increase a company’s sales and profit margins, while others concentrate on the customer service experience. Analysts in customer service must be proficient in both conducting and analyzing research. Additionally, they must be able to interpret their research into management-friendly reports and presentations.

Skills set Required for this Job :
  • Strong analytical and collaboration skills.
  • Excellent written and verbal communication skills.
  • Demonstrates ability to be self-directed with excellent follow through.
  • Customer focused with a high level of urgency; role model for delivering Extraordinary Customer Care.
  • Able to interact professionally with all levels of clients.
  • Ability to manage multiple tasks simultaneously.
  • Working knowledge of MS Office products, i.e. Excel, Word, PowerPoint etc.
Job Responsibilities
  • The position is responsible for providing quality and timely completion of requests related merchant fund release. It also includes complete research and reconciliation of merchant accounts.
  • This role includes managing inbound as well as outbound calls with an 80/20 calling ratio.
  • Requires the handling of requests by partnering with internal teams as well as client managers.
  • Provide service & support to Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance.
  • Review, analyze, and process merchant requests from the simple to the complex.
  • Review, understand, and apply information from business and legal documents, i.e., Articles of Inc., Business license, Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures and PAD Agreements in order to fulfill critical maintenance requests.
  • Ensure timely execution of cases and following strict deadlines for enhanced merchant experience.

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Application Deadline

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Additional Information

Job Location(s)

Gurgaon, Haryana, India


Freshers / Experience


Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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