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Application Tech Support Practitioner

Latest job opening in Accenture | Performance New Associate | Freshers job 2024

Application Tech Support Practitioner

Accenture (BENGALURU, KARNATAKA, India )

Job Description

Latest job opening in Accenture for Application Tech Support .As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support to clients in Japanese language. Your typical day will involve managing service desk operations and ensuring timely resolution of client issues.

We are looking for an experienced application support engineer to keep an eye on and maintain our software programmes’ effectiveness. Working with colleagues, completing effective code transfer, and reporting to our senior software engineering team are all part of this work. You will also have to help our clients with their IT needs.

Skills set Required for this Job :
  •  Must To Have Skills: Service Desk Voice Support, Japanese. –
  • Good To Have Skills: Knowledge of ITIL framework. 
  • Strong understanding of service desk management principles and practices. 
  •  Experience in incident management, problem management, and change management. 
  •  Excellent communication skills in Japanese and English. 
  •  Ability to work in a fast-paced environment and manage multiple priorities. Additional Information: 
  •  The candidate should have a minimum of 0-2 years of experience in service desk management. 
  •  The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering high-quality service desk support.
Job Responsibilities
  • Provide service desk voice support to clients in Japanese language, ensuring timely resolution of client issues.
  • Manage service desk operations, including incident management, problem management, and change management. 
  • Collaborate with cross-functional teams to ensure seamless service delivery to clients. 
  • Maintain accurate records of service desk activities and ensure compliance with service level agreements (SLAs).
  • Identify opportunities for service improvement and implement best practices to enhance service quality
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Additional Information

Job Location(s)



0-2 years


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Job Type/Timing

Job Type: In Office Job Timing: Full Time

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