Technical Support Engineer
Technical Support Engineer
Allot ( Mumbai , India )
Latest job opening in Allot for Technical Support Engineer. A Technical Support Engineer to remotely support our CSP clients – this is an opportunity to join the Global Customer Services team of a leading network intelligence and cybersecurity solutions for Tier1 global telcos.
To help our clients with all IT and technical-related difficulties, we are seeking to hire a qualified technical support engineer. Responding to report tickets and providing clients with on-site or remote assistance will be your responsibility. This could involve setting up software and hardware, identifying networking problems, updating software, and fixing IT problems.
Skills set Required for this Job :
- Strong knowledge of Linux system operation & troubleshooting
- Excellent troubleshooting techniques to analyze and validate issues
- Strong hands-on working knowledge of TCP/IP networks, packet-sniffing, and traffic generation and lab simulations
- Detailed understanding of Cyber Security threats, attack types, Firewalls, Malware and content/URL filtering, DNS Security
- Experienced in customer care working with CRM systems
- Graduate/Diploma in Computer Science/Electrical/Electronic Engineering
Job Responsibilities
- Handle 1st and 2nd level support cases professionally and independently via CRM, phone, and email
- Provide excellent, dedicated, and proactive support service
- Perform deep problem investigation into system logs and behavior
- Provide technical guidance and solutions to the company’s customers and partners, problem reproduction, and lab simulations
- Work with higher tier support teams and travel to customer sites according to need
- Maintain direct contact with key customers in the APAC & EMEA region to assure customer satisfaction and success
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What are the important dates & deadlines?
Application Deadline
Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.
Additional Information
Job Location(s)
Mumbai , India
Experience
Freshers / Experience
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
