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Subject Matter Expert

Latest job opening in Amazon | Associate, Quality Services | Freshers job 2024

Subject Matter Expert

Amazon (IND, TN, Chennai )

Job Description

Other Details

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Latest job opening in Amazon for Subject Matter Expert.Subject matter experts provide expertise and guidance to IT developers during the software development life cycle. They determine whether technical solutions meet requirements and verify technical reference information, including user guides, training manuals, or system requirements

We need a creative subject matter expert to lead the way in which our company develops its technical solutions. One of your responsibilities as a subject matter expert will be to assess organizational needs and suggest appropriate technical solutions. It can also be necessary for you to supervise the creation, testing, and application of software solutions.

Skills set Required for this Job :
  • A graduate in any field of study. Quantitative fields such as science and engineering are preferred but not mandatory
  • Good familiarity with the Windows desktop environment and use of Word, Excel, IE, Firefox etc. are required
  • Flexibility and interest in doing repetitive tasks is required
  • High level of energy and proactive nature, sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential
  • Freshers or candidates with 0 to 2 years of QA experience
Job Responsibilities
  • He/She should be able to come up with creative ways to reduce ambiguity by identifying training needs, work instruction simplification etc.
  • He/she needs to continuously adapt to and learn the new features of various tools and systems and improve on his/her acumen to identify and report the errors. He/she has to follow SOP to catch errors in the content.
  • He/She should be able to provide floor support to DA’s on clarifying their queries during execution
  •  The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA.
  • The associate will be measured on his/her compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure.
  • The employee will be an individual contributor for this role.
  • In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor.
  • He/She should be able to do RCA for all the duplicate and invalid clarifications – reduce ambiguity in work instructions by identifying training needs.

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What are the important dates & deadlines?

Application Deadline

Not Mentioned

Additional Information

Job Location(s)

IND, TN, Chennai

Experience

0 to 2 years

Salary

Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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