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Support Engineer - ASV, Amazon Smart Vehicles

Latest job opening in Amazon | Quality Services | Freshers job 2024

Support Engineer - ASV, Amazon Smart Vehicles

Amazon (BENGALURU, KARNATAKA, India )

Job Description

Latest job opening in Amazon for Support Engineer. We are seeking a committed support engineer to make sure that the technical questions of our clients are promptly and satisfactorily addressed. Your responsibilities in this position will include helping clients install applications, answering questions using our desktop support tools, and reporting critical problems to the software development team.

We are seeking a committed support engineer to make sure that the technical questions of our clients are promptly and satisfactorily addressed. Your responsibilities in this position will include helping clients install applications, answering questions using our desktop support tools, and reporting critical problems to the software development team.

Skills set Required for this Job :
  • an undergraduate degree in information technology, computer science, or a related field.
  • thorough familiarity with the Mac OS, Linux, and Windows operating systems.
  • proficiency with helpdesk and remote desktop programs like Freshdesk and Zendesk.
  • advanced understanding of network configuration, IT hardware, and applications.
  • remarkable aptitude for diagnosing and prioritizing IT issues.
  • extensive background in handling IT-related client inquiries.
  • competence in tracking performance indicators and recording procedures.
  • Capacity to communicate to IT developers critical application feedback
  • Excellent communication skills both in writing and speaking.
Job Responsibilities
  • Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
  • Assisting customers with account setup and application installations.
  • Ensuring optimal application functionality by configuring networks.
  • Troubleshooting IT issues by asking customers targeted questions.
  • Providing customers with step-by-step guidance to resolve technical problems.
  • Following up on technical queries and providing prompt feedback.
  • Prioritizing customer queries and escalating serious technical issues to IT developers.
  • Documenting error reports and monitoring performance metrics.
  • Relaying application functionality feedback from customers to IT developers.
  • Compiling IT instruction manuals and useful IT support resources.
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What are the important dates & deadlines?

Application Deadline

Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.

Additional Information

Job Location(s)

BENGALURU, KARNATAKA, India

Experience

Freshers / Experience

Salary

Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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