Common Jobs

Common Jobs Logo

IT Professional - Windows /OS - Fresher

Latest job opening in Amdocs | SW Test Engineer | Freshers job 2024

IT Professional - Windows /OS - Fresher

Amdocs (India- Pune )

Job Description

Latest job opening in Amdocs for IT professional .Our expanding business is looking for a conscientious IT professional to handle all of our IT requirements. Installing or updating parts, configuring software, helping with network management, and handling any IT support concerns fall under your purviewe

Our expanding business is looking for a conscientious IT professional to handle all of our IT requirements. Installing or updating parts, configuring software, helping with network management, and handling any IT support concerns fall under your purviewe

Skills set Required for this Job :
  • Excellent communication skills
  • Knowledge to remote support tools like Windows Messenger, RDP, Net Meeting, SCCM          
  • Excellent knowledge of PC & laptop hardware    
  • Expert knowledge of Windows7, Windows 10 operating system.&  Mac OS
  • Intermediate knowledge of Windows Exchange messaging system
  • Intermediate knowledge of backup systems like OneDrive, Druva.
  • Intermediate knowledge of O365.
  • Windows System Administration. (Windows 7, Windows 10)
  • PC/Laptop support  
  • Hardware knowledge of laptop, Desktop, printer
  • Good knowledge of MS suite of products like MS 365
  • Excel knowledge for reporting.
Job Responsibilities
  • Provide support to Amdocs internal users for IT related support
  • Knowledge to support various Desktop and Laptop models available in Amdocs
  • Image Amdocs Laptops and desktops with the Amdocs image
  • Should use the internal CRM application to log new cases & update progress on existing cases in a timely manner
  • Knowledge to support windows related issues escalated by Remote Support
  • Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines
  • Resolve and respond to user questions received via ServiceNow, email or other collaboration methods meeting defined OLA and SLA
  • Use technical knowledge bases(internal & external) to resolve technical issues & collaborate on issues with relevant teams as required
  • Support meeting/conference room IT infrastructure
  • Vendor management – Deal with various desktop/laptop vendor to support existing requirements and plan for future requirements.
  • Initiate procurement requirements for new PC/Laptop devices to support existing and growth requirements
  • Need to be on call after office hours and during weekends for any major disruptions in IT Service
  • Document new procedures as well as maintain documentation on troubleshooting and technology, contribute to the knowledge base as required
  • Collaborate effectively and closely with end users, IT stakeholders
If an employer asks you to pay any kind of fee, please notify us immediately. Common Jobs does not charge any fee from the applicants and we do not allow other companies also to do so.

What are the important dates & deadlines?

Application Deadline

Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.

Additional Information

Job Location(s)

India- Pune

Experience

minimum 0 - 6 months

Salary

Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

Share the opportunity