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TCPS Analyst

Latest job opening in American Express | TCPS Analyst | Freshers job 2024

TCPS Analyst

American Express (Gurgaon, Haryana, India )

Job Description

Latest job opening in American Express for TCPS Analyst.Travelers Cheques & Prepaid Servicing (TCPS) operations team ensures extraordinary customer service for our customers and merchants in a 24*7, multi-lingual environment. We manage servicing and operations for prepaid products giving support on all queries from a phone servicing and back-end operations perspective.

Job description. The primary objective would be to deliver very high standard of customer service by reviewing and analyzing requests received from customers for Accessline products and make informed decision to approve or decline the request post determining if all the risk requirements are met. 

Skills set Required for this Job :
  • Graduate with 0 – 3 years of Prior Experience.
  • Work in a 24*7 work environment in a customer facing calling profile
  • Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
  • Good oral and written communication skills in English
  • Good listening and decision making skills.
  • An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk
Job Responsibilities
  • Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
  • Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
  • Handle Escheatment calls and faxes.
  • Process Refund Requests, Overspend and Excessive balance cases
  • Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
  • Respond to customer escalation and conduct a root cause analysis of the escalation
  • Leverage expertise in analyzing risk related data, identifying fraud connections
  • Manage change effectively to meet / exceed performance targets

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Application Deadline

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Additional Information

Job Location(s)

Gurgaon, Haryana, India


0 – 3 years


Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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