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Technical Support Engineer II

Latest job opening in Ansys | Technical Support Engineer | Freshers job 2024

Technical Support Engineer II

Ansys (Pune, MH, IN )

Job Description

Other Details

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Latest job opening in Ansys for Technical Support Engineer.Technical support engineers need to be very skilled communicators with the capacity to work autonomously as well as having in-depth understanding of IT systems. In the end, a first-rate technical support engineer maintains excellent client interactions while offering helpful IT assistance and support.

To help our clients with all IT and technical-related difficulties, we are seeking to hire a qualified technical support engineer. Responding to report tickets and providing clients with on-site or remote assistance will be your responsibility. This could involve setting up software and hardware, identifying networking problems, updating software, and fixing IT problems.

Skills set Required for this Job :
  • Masters or Bachelor’s degree in an engineering discipline (Mechanical/Applied Mechanics/Aerospace/Automotive)
  • Sound Knowledge of Structural mechanics & Finite Element Analysis
  • Demonstrated problem solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems.
  • Engaging personality, engineering curiosity and willingness for continuous learning
  • Ability to work independently, as well as with others in a diverse team environment
  • Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
  • Strong organizational and time management skills, possesses a sense of urgency
  • Projects a professional image and demonstrates business acumen, driven to succeed
  • Interested in working with customers and willing to travel
Job Responsibilities
  • Apply engineering expertise and knowledge of simulation techniques of Ansys Mechanical products to provide highest level technical support to Customers and Channel Partners
  • Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of large scope, complex problems, to improve customers’ productivity and satisfaction with ANSYS products
  • Identify the knowledge gap based on the latest industry trends and requirements.
  • Work with multiple subject matter experts to address the gaps.
  • Create knowledge on the latest Ansys product releases.
  • Develop technical expertise in one or more simulation areas.
  • Design, construct, and maintain data. Data pipeline development
  • Participate in other strategic and company initiatives, as needed.
  • Be agile and open to new responsibilities based on the business need.
  • Learn and gain expertise in new technical areas as and when required.
  • Developing simulation best practices, solutions, FAQs for knowledge base
  • Develop and strengthen long-term relationships with customers.
  • Develop technical expertise in one or more simulation areas 
  • Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes.
  • Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements

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Application Deadline

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Additional Information

Job Location(s)

Pune, MH, IN,

Experience

0-2 years

Salary

Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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