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Technical Support Engineer - Structures

Latest job opening in Ansys for Technical Support Engineer .

Technical Support Engineer - Structures

Ansys ( Pune, MH, IN )

Job Description

Other Details

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Latest job opening in Ansys for Technical Support Engineer . To help our clients with all IT and technical-related difficulties, we are seeking to hire a qualified technical support engineer. Responding to report tickets and providing clients with on-site or remote assistance will be your responsibility. This could involve setting up software and hardware, identifying networking problems, updating software, and fixing IT problems.

Join the Ansys Customer Excellence team to support our customers across the globe on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys’ business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys.

Skills set Required for this Job :
  • Bachelor’s or master’s degree in aerospace/mechanical/civil engineering or related engineering field
  • Sound Knowledge of Structural mechanics & Finite Element Analysis
  • Demonstrated problem solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems.
  • Engaging personality, engineering curiosity and willingness for continuous learning
  • Ability to work independently, as well as with others in a diverse team environment.
  • Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English.
  • Strong organizational and time management skills possesses a sense of urgency.
  • Interested in working with customers.
Job Responsibilities
  • Apply engineering expertise and knowledge of simulation techniques of Ansys Mechanical products to provide highest level technical support to customers and channel partners across the globe.
  • Leverage subject matter experts, Ansys knowledge and Large Language Models (LLM) to ensure high-quality, timely customer service that results in customer satisfaction while adhering to support processes and best practices.
  • Develop technical expertise in one or more simulation areas.
  • Stay updated with capabilities of the latest Ansys product releases.
  • Developing simulation best practices, solutions, FAQs for knowledge base.
  • Submit suggestions for product improvement. File defect reports and verify fixes adhering to defect reporting processes.
  • Participate in field testing of new releases to ensure that new features and workflows will address customer requirements.
  • On an as-needed basis, support Sales and Marketing by conducting demonstrations, webinars, online training, and other meetings.
  • Be agile and open to new responsibilities based on the business need.
  • Participate in other strategic team and company initiatives, as needed.

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Application Deadline

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Additional Information

Job Location(s)

Pune, MH, IN,

Experience

Freshers / Experience

Salary

Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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