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Application Support Analyst

Latest job opening in Apex Group | Salesforce Developer | Freshers job 2024

Application Support Analyst

Apex group (PUNE, MAHARASHTRA, India )

Job Description

Latest job opening in Apex group for Application Support Analyst.The role of Application Support Analyst will be part of the group function. As an Application Support Analyst, you will be the primary contact for supporting, maintaining, and configuring core line business and supporting applications.

The role of Application Support Analyst will be part of the group function. As an Application Support Analyst, you will be the primary contact for supporting, maintaining, and configuring core line business and supporting applications. The successful applicant will be responsible for tasks such as investigating, prioritizing, and resolving service desk tickets related to various incidents and requests for the applications in scope, as well as coordinating and deploying new releases and application upgrades.  
Skills set Required for this Job :
  • Working as a part of a global team to provide application support across several applications in APEX Group.
  • Prioritization and resolution of tickets related to the core line business applications including troubleshooting incidents and responding to service requests as per the service catalogue.
  • Define new services when required and perform regular updates of the service catalogue.
  • Liaising with business vendors and development team regarding incidents, requests, and project related tasks/items.
  • Provide input and support to project related tasks such as new application implementations, new application upgrades and releases.
  • Follow the IT change management process when performing any changes in both PROD and NON-PROD environments.
  • Develop and provide effective dashboards and regular reports to support leadership and project teams.
  • Offer new ideas and act as subject matter expert (SME) for the applications/software products in scope.
  • Create and maintain sufficient technical documentation and knowledge base, and standard operating procedures (SOP`s).
  • Provide response and deliverables related to audit and compliance requests.
Job Responsibilities
  • Excellent IT skills with the ability to learn new systems and processes with ease.
  • Experience with fund administration and finance applications.
  • Experience in supporting core line business applications.
  • Capacity to oversee code transfer, record configuration modifications, and track efficiency.
  • Outstanding capacity to handle web-based clients and internal departments on the front end.
  • advanced competence in identifying and fixing application error sources.
  • understanding of the Advanced Encryption Standard (AES).
  • the capacity to stay up to date with application design innovation.
  • Outstanding ability to communicate.

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What are the important dates & deadlines?

Application Deadline

Not Mentioned

Additional Information

Job Location(s)

PUNE, MAHARASHTRA, India

Experience

Freshers / Experience

Salary

Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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