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Team Member

Latest job opening in Bank of America | Team Member | Freshers job 2024

Team Member

Bank of America (Gandhinagar, , India )

Job Description

Latest job opening in Bank of America for Team Member. We are looking for a dependable, committed team player to join our expanding business. The duties of a team member include completing all assignments given by the manager or team leader, cooperating well with other team members, adhering to corporate policies, and representing the firm well at all times. Additionally, you should be able to escalate problems appropriately and communicate effectively at all levels.

Responsible for working in different queues as per the standard procedures ensuring high level of accuracy & consistency. Team would be working on potential fraudulent transactions and claims filed by customer. Team would review the customer demographics and claim details to resolve transaction/claims, also document the research conducted to support the resolution provided. These potential fraudulent transactions /claims would be arising from debit, credit, digital, check & deposit transactions.

Skills set Required for this Job :
  • Ability to work well under pressure
  • Ability to multitask and adapt to change
  • Proficient with Microsoft Office Tools
  • Fundamental understanding on Banking
  • Good Communication Skills (both written and oral)
  • Strong analytical skills
  • Detail oriented
  • Proven Problem-Solving Skills
  • Self-motivated and results orientated
Job Responsibilities
  • Respond to customer requests in a timely manner by processing Claims and Chargebacks / working on Customer request / working on deceased customer account / review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
  • Investigate the claim for identifying suspicious activities on the claims and looks for the recovery opportunities as per the procedure
  • Determine the best course of action for the Customer to resolve the claim or setting the correct expectations
  • Maintaining the KPI’s and KRA’s of the process
  • The primary responsibility is to review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
  • The fraud analyst would require documenting the research conducted to support the decision taken on alert
  • The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.
  • This position requires achievement of productivity and fraud prevention goals, while ensuring compliance with policies and procedures as well as applicable regulatory requirements.

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Application Deadline

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Additional Information

Job Location(s)

Gandhinagar, , India


0-2 Years


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Job Type/Timing

Job Type: In Office Job Timing: Full Time

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