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Quality Analyst

Latest job opening in Barclays | Application Developer | Freshers job 2024

Quality Analyst

Barclays ( Noida, India )

Job Description

Other Details

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Latest job opening in Barclays for Quality Analyst. You need to have excellent analytical and problem-solving skills in addition to a keen eye for detail to succeed as a quality analyst. The ideal applicant will be able to apply and interpret quality assurance standards as well as give colleagues thorough and accurate feedback.

To expand our team, we are seeking a creative and seasoned quality analyst. The development and support of test strategies, test scripts, and process plans for projects falls within the purview of the quality analyst. The chosen applicant will collaborate closely with many departments to execute and verify test cases in accordance with quality standards and suggest modifications to pre-established quality guidelines. It will be your duty to guarantee that the finished product satisfies the minimal requirements for quality, is entirely functional, and is easy to use.

Skills set Required for this Job :
  • Graduate or Diploma from a reputed Institute or University in any discipline (BA, B.Sc, B.Com, BBM, BHM etc.) 
  • Prior work experience in Customer Service and/or Chat/Voice-based organization preferred.  Excellent track record during past work experience
  • Good exposure to Banking Operations
  • Analytical skills, hands on experience of MS office.
  • Prior experience in customer facing and/or back end operations / investigations role
  • Strong communication skills – verbal and written
  • Ability to drive performance & achieve results, think on your feet/use initiative & assume responsibility/take ownership
  • Numerical ability – able to analyse performance metrics and calculate performance and financial benefit
  • Strong analytical and data interpretation skills
Job Responsibilities
  • Independently audit the QC, Complaints, RBM & NPS quality of front-line advisor chat/calls and monitor various controls, measuring against procedures and defined scorecards
  • Attend regular benchmarking sessions with Team Leaders to ensure that monitoring standards and controls and checks are understood and that calls are consistently assessed.
  • Where appropriate, drive performance by holding one-to-one sessions with Team Leaders or Contact Centre Managers, feeding through any advisor coaching requirements.
  • Implement adequate reporting mechanisms and control measures for all quality initiatives
  • Identify opportunities for improvement and support implementation based on results and findings of quality monitoring.
  • Review contact center communications (e.g. Daily Bulletins, feedback from Team Leaders) to identify issues and impacts that could be avoided or reduced; work with line manager to progress solutions
  • Complete QC/Complaint/Detractor/Risk Based Monitoring timely & raise any risk/Issues identified real time.
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What are the important dates & deadlines?

Application Deadline

Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.

Additional Information

Job Location(s)

Noida, India

Experience

Freshers / Experience

Salary

Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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