Tech Support
Tech Support
bookmyshow ( Mumbai, Maharashtra, India )
Latest job opening in bookmyshow for Tech Support . Workers in tech support oversee, maintain, and fix IT systems. Their duties encompass identifying and fixing malfunctions, addressing network problems, and setting up gear and software .Technical support representatives also need to write written documentation and have direct customer conversations, which calls for strong written and vocal communication skills.
For the technical support role, we are seeking applicants who are highly proficient in interpersonal interactions and possess strong technical skills. Among their many responsibilities are troubleshooting technical problems, promptly responding to consumer comments, and assisting with the launch of new applications.
Skills set Required for this Job :
- Strong knowledge of Log Analysis
- Basic knowledge of Cloud Services
- Basic knowledge of Monitoring Services
- Good communication skills and proactiveness
- Be service-oriented and customer-focused
- Multitasking, Prioritizing, flexibility, and adaptability
- Quickly understanding and Problem-solving skills
- Team player
- Willingness to learn new skills
Job Responsibilities
- Monitoring the Alert system, APM, Server’s health, DB Backup jobs, Web application status and CPU/Memory Utilization of the microservices
- Investigating the issue by analyzing the logs from various Log Management and other tools to resolve/escalate the issues
- Handle the incoming issues/tickets via Email, Service Desk and JIRA
- Taking ownership for Unresolved Issues/ Escalations/ RCA
- Follow the standard procedures for escalation of unresolved issues to the appropriate internal teams to avoid the SLA breach concerning the severity.
- Coordinate with Internal teams, Business team, and Customer care team for issue status and resolution
- Coordinate with 3rd party vendors
- Identify common issue patterns & suggest process improvements.
- Setting up the alerts and creating a Run Book
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What are the important dates & deadlines?
Application Deadline
Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.
Additional Information
Job Location(s)
Mumbai, Maharashtra, India
Experience
Freshers / Experience
Salary
₹10.1 LPA
Job Type/Timing
Job Type: In Office Job Timing: Full Time
