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PROCESS EXECUTIVE - VOICE

Latest job opening in Cognizant | Software engineers

PROCESS EXECUTIVE - VOICE

Cognizant (Hyderabad, Telangana, India )

Job Description

Latest job opening in Cognizant for PROCESS EXECUTIVE.To join our team, we are looking for a dependable Process Executive who is organized. The duties of the process executive include finding new business possibilities.

To join our team, we are looking for a dependable Process Executive who is organized. The duties of the process executive include finding new business possibilities, drafting weekly progress reports, keeping up good relations with staff and external stakeholders, and promptly and pleasantly responding to any inquiries. You ought to be capable of strengthening the organization and taking care of any weaknesses.

Skills set Required for this Job :
  • a business bachelor’s degree or equivalent.
  • project management expertise or experience in a related senior position.
  • outstanding intellectual, problem-solving, and interpersonal skills.
  • meticulous and well-structured.
  • Capacity to collaborate effectively with a variety of people.
  • the capacity to stay concentrated in a hectic setting.
Job Responsibilities
  • Administering and helping to manage Client’s Product support for the customers who call/chat or email in the support center.
  • Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
  • Client products to the customer (Analytics, YouTube etc).
  • Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
  • Create and manage Risk and mitigation plan based on discussion with project stake holders.
  • They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
  • Report to the manager on performance status and any escalations.

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What are the important dates & deadlines?

Application Deadline

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Additional Information

Job Location(s)

Hyderabad, Telangana, India

Experience

Freshers / Experience

Salary

Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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