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Technical Support Engineer

Latest job opening in Drip Capital | Technical Support Engineer | Freshers job 2024

Technical Support Engineer

Drip Capital (Mumbai, Maharashtra, India )

Job Description

Latest job opening in Drip Capital for Technical Support Engineer.Technical support engineers need to be very skilled communicators with the capacity to work autonomously as well as having in-depth understanding of IT systems.

To help our clients with all IT and technical-related difficulties, we are seeking to hire a qualified technical support engineer. Responding to report tickets and providing clients with on-site or remote assistance will be your responsibility. This could involve setting up software and hardware, identifying networking problems, updating software, and fixing IT problems.

Skills set Required for this Job :
  • BS degree in Information Technology, Computer Science or equivalent
  • Strong problem-solving skills
  • Strong attention to detail and ability to follow instructions carefully.
  • Excellent written and verbal communication skills
  • Basic understanding of software development life cycle and quality assurance concepts.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a collaborative team environment.
  • Eagerness to learn and apply new skills in software quality assurance.
  • Familiarity with bug tracking tools and test case management tools is a plus.
  • Passion for ensuring a high level of quality in software products.
  • Knowledge of SQL
  • The ability to program in one language is desirable
Job Responsibilities
  • Take ownership of issues reported by customers, and internal teams and see problems through to resolution
  • Research, diagnose, troubleshoot, and identify solutions to resolve technical issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Document knowledge in the form of knowledge base tech notes and articles
  • Execute manual test cases to identify software defects and issues.
  • Document and track software defects, and work with development teams to facilitate their resolution.
  • Contribute to the identification and implementation of process improvements within the QA and Tech Support teams.
  • Participate in regression testing, smoke testing, and other types of software testing as needed.
  • Collaborate with cross-functional teams to ensure high-quality software releases.
  • Provide feedback on user experience and software functionality.
  • Ensure proper recording and closure of all issues
  • Follow the SLA for issues with respect to the severity
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Application Deadline

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Additional Information

Job Location(s)

Mumbai, Maharashtra, India

Experience

Freshers /Experience

Salary

Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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