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Junior Engineer/Engineer-Customer Service

Latest job opening in Emerson | Graduate Engineer Trainee | Freshers job 2024

Junior Engineer/Engineer-Customer Service

Emerson ( CHENNAI, TAMIL NADU, India )

Job Description

Other Details

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Latest job opening in Emerson for Junior Engineer .Provides general, entry-level support to the engineering department. Verifies and tests assigned metrics on projects. Enters test results into quality control database. Identifies potential areas of product improvement; recommends and assists with development of appropriate solutions.

To join our team, we are looking for a talented junior engineer that is driven. You will get the chance to collaborate with more seasoned engineers as a junior engineer and help create creative projects. New grads or those with little professional experience who are keen to pick up skills and develop in a fast-paced engineering setting would be ideal for this career.

Skills set Required for this Job :
  • Attention to detail, hard worker, proactivity, Collaborative, willingness to interact.
  • Ability to work under time pressure and multi-tasking.
  • Strong analytical skills and ability to tackle problem.
  • Excellent Customer sense
  • Excellent verbal and written communication skills in English.
  • Bachelor’s degree in engineering or equivalent experience in business administration or International Trade is a plus.
  • 0 to 3 Years experience in customer service role.
  • Good knowledge and proven practice of Customer Contract Review and Terms & Conditions.
Job Responsibilities
  • Review customer’s PO; to align with Emerson’s term & condition, trade compliance policy
  • Prepare order check list, order screening form (TSF), trade  and Checkpoint Screening.
  • Assure orders are entered properly and accuracy and in conformance with the customer need and factory capabilities other groups.
  • Timely acknowledgement of delivery and proactive updates to customer on the status of their orders.
  • Review incoming orders and expedite orders to meet customer requests and achievement of Emerson service level goals.
  • Monitor and update date management for sale order and backlog to meet customer requirement.
  • Coordinate drop shipments from producing factories to destinations specified on order properly and timely.
  • Expedite documentation submission and prepares certificates of Conformance/Origins.
  • Prepare Order Acknowledgment, delivery order and/or packing list for shipment.
  • Apply new customer as per guidelines in system.
  • Prepare sale forecast and POR Sale report by period and monitor to meet target.
  • Submit weekly and monthly inquiry, booking, backlog and shipment report.
  • Answer customer phone calls expertly and consistently.
  • Acts as a liaison to assure timely and efficient administration of orders.
  • Resolve matters pertaining to order administration, completion and post order activities with in-house groups, overseas order admin, factories, suppliers and customers e.g. CN, goods return to factory and RMA
  • Assure that the impact of change orders is appropriately communicated and driven both internally and externally.
  • Provide timely response to order enquiry such as in those for pricing, lead time and order status.
  • Acquire an understanding of Emerson Process Management products.
  • Participate in continuous improvement activities.
  • Perform any other duties and responsibilities as assigned
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Application Deadline

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Additional Information

Job Location(s)

CHENNAI, TAMIL NADU, India

Experience

0 to 3 Years

Salary

Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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