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Latest job opening in expedia group | TPSP Associate job 2023 | Freshers Apply now

Latest job opening in expedia group for TPSP Associate job 2023.We are expanding our Escalations Teams to foster a culture of excellence. If you’re passionate about delivering an exceptional customer experience and thrive in a dynamic and evolving environment.

What about the company ?

Travel fare aggregators and travel metasearch engines, such as,, Vrbo, Travelocity,, Orbitz, Ebookers, CheapTickets,, Expedia Cruises, Wotif, and Trivago, are owned and operated by Expedia Group, Inc., an American travel technology company.

Job RoleTPSP Associate
Company Name & WebsiteExpedia Group
QualificationAny graduate 
BatchAny batch 
ExperienceFreshers /experience 
Salary (CTC)Best in industry 
Job LocationGurugram 
Drive LocationOnline
Last DateASAP

What is the exact job Overview?

We are expanding our Escalations Teams to foster a culture of excellence. If you’re passionate about delivering an exceptional customer experience and thrive in a dynamic and evolving environment, we want you to join us!We are currently hiring for several teams in our Gurgaon office to support our traveler and partner needs across vacation rental and hotel partner operations.

Latest job opening in expedia group | TPSP Associate  job 2023 | Freshers Apply now

Skills set Required for this Job 

  • Excellent written and spoken English communication skills to assess customer needs and adjust communication style accordingly. Ability to explain complicated situations in simple terms
  • Thorough knowledge of hotel/travel industry procedures, policies, and applications. Interest and/or experience in metrics, reporting, and data analysis a strong plus
  • Should be flexible with shifts and able to work in a 24*7 environment (rotational shift and willing to work on weekends)
  • Strong analytical skills and creative problem-solving ability to include situational analysis and risk mitigation, to ensures the highest level of service is achieved
  • Customer-centric attributes and traveler-focused with the ability to work effectively and professionally with both internal and external customers
  • Contact center expertise
  • Ability to perform work activities requiring teaming, guiding, and influencing colleagues
  • Ability to adapt well to change and strong attention to detail
  • Ability to work in a fast-paced setting, quickly learn processes and tools. Able to handle a high stress environment
  • Shows good judgment and common sense. Skilled in fair and impartial discernment
  • Organized and thrives in a complex work environment, balancing multiple tasks and priorities
  • Strong technical skills and computer knowledge, including proficiency in Microsoft Office programs, tools supporting the operation and case handling, with a preference for extensive knowledge of Expedia Inc. Tools, Amadeus & Sabre (GDS knowledge Proficiency with Website and Functionality)

What are the Job Responsibilities ?

  • Lead the resolution of high-profile service issues and priority escalations from identified sources
  • Assist in the development, testing, and communication of operational policies and procedures
  • Follows up with individual customers until the issue is resolved or handed off to supporting team (as appropriate) to drive resolution
  • Assist customers in using provided technology as appropriate to help customer with future interaction
  • Research, analyze, and resolve customer cases by using appropriate tools and resources to assess situations and craft resolutions appropriate, while keeping ownership of the issue
  • Contact customers, travel partners, and internal teams via a multi-channel environment (e.g., voice, chat, email, case management, etc.)
  • Handle queues for areas of responsibility to ensure response time goals are met
  • Research and analyze data from various sources related to customer and supplier issues
  • Identify problems, conduct root cause analysis and propose forward looking solutions
  • Document and provide executive reporting on individual issue outcomes as well as proposals for future prevention
  • Initiate contact with customers where appropriate to solve the issue completely and to add value

How can I Apply for this job?

  • Click on the “Apply Here” button provided below. You will be redirected to the Company official career page.
  • Click on “Apply Online”.
  • If you have not registered before, create an account.
  • After registration, login and fill in the application form with all the necessary details.
  • Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  • Provide accurate information in your application.
  • Verify that all the details entered are correct.
  • Submit the application form after verification

Where can I apply ?

Apply here 

What is the selection process?

Application Screening

Written test

Technical Interview

HR Interview

Frequently asked Questions:

1.Is Expedia Group going to hire in 2023?

Of course,Expedia Group  will be hiring a lot of graduates for their company’s many positions in 2023.

2. Will the 2020 and 2021 batches of Expedia Group off campus drive?

If you haven’t begun your job yet,Expedia Group is still hiring for 2020, 2021, and 2022 as a fresher. It is the best place to start your professional career because you may learn more and find more chances here.

3.When is the last day to apply to Expedia Group?

Although  they  did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.

4.When will the Expedia Group for the 2023 Recruitment take place?

Once they have approved your application,Expedia Group will announce the exam date. Candidates who have been shortlisted will get test information through email

How to maximize chances of getting an offer letter from the Expedia Group company ?

  • first thing that recruiters notice about you is – your resume so, keep your resume attractive and informative.Effective resume maximize chances of getting interview call,
  • CommonJobs site provides guidelines for how to make attractive and informative resumes .
  • Another important thing that you should know is to apply to a job as soon as you come to know that there is a job opening in an Expedia Group company and that is matching to your skillset. Because most companies like Expedia Group send interview call letters on a first come first serve basis.
  • To apply to a job opening in an Expedia Group company at the earliest, first of all you should come to know that there is a job opening in an Expedia Group company. For that, please join “Commonjobs‘ ‘ whatsapp and telegram group & get Expedia Group company job updates at the earliest.
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