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Technical Support Representative II

Latest job opening in FIS | Technical Support Representative | Freshers job 2024

Technical Support Representative II

FIS ( Gurugram, India )

Job Description

Latest job opening in FIS for Technical Support Representative . For the technical support role, we are seeking applicants who are highly proficient in interpersonal interactions and possess strong technical skills. Among their many responsibilities are troubleshooting technical problems, promptly responding to consumer comments, and assisting with the launch of new applications.

To expand our team, we are looking for a highly qualified and customer-focused Technical Support Representative. Your job as a Technical Support Representative will be to give our clients outstanding technical help and support. You’ll apply your technical expertise and strong troubleshooting abilities to deliver precise and timely solutions to client problems. The ideal applicant should be passionate about providing exceptional customer service and have good communication abilities.

Skills set Required for this Job :
  • Any graduation or Post Graduation in IT domain
  • Sound technical knowledge in Identity and Access Management
  • Good Communication skills (Can work on calls)
  • Experience Range – 0 to 4 Years
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.
Job Responsibilities
  • Responsible to handle all Access Management & troubleshooting tasks. Responsible to fulfill client access requirements with accuracy. Provide help in resolving technology / troubleshooting support issues.
  • Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.
  • Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
  • Asks probing questions to gather relevant information on routine and complex calls.
  • Uses effective listening skills to develop understanding of client questions or issues.
  • Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.
  • Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
  • Maintains passwords, data integrity and file system security for the desktop environment.
  • May participate in development of information technology and infrastructure projects.• May have expertise in commonly used business applications.
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What are the important dates & deadlines?

Application Deadline

Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.

Additional Information

Job Location(s)

Gurugram, India

Experience

0 to 4 Years

Salary

Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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