Associate Support Engineer
Associate Support Engineer
GitLab (Remote, India )
Latest job opening in GitLab for Associate Support Engineer . Support Engineering at GitLab isn’t just a title – you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments
Support Engineering at GitLab isn’t just a title – you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments. In the space of a day, you might be doing behind the scenes work of a Linux administrator troubleshooting performance problems by using strace on a particular process, interacting with the Product team to ensure that steps in a bug report are reproducible, or interacting with the Engineering team itself by diving deep into our codebase and putting together a merge request to actually fix a customer issue.
Skills set Required for this Job :
- Experience in and passion for managing customer-facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for handoff to the development team, and case resolution
- Basic Linux systems knowledge
- Basic familiarity/knowledge of scripting languages (preferably Ruby or Bash)
- Basic understanding of Git
- Ability to communicate technical topics to customers and coworkers of varying technical skill level
Job Responsibilities
- Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing
- Work together to establish and shape the product goals, roadmap, priorities, and strategy as well as to build new features and fix issues with our Product, Development, Infrastructure, Customer Success, and Sales Teams
- Create and update documentation based on customer interactions
- Work together as a Support Stable Counterpart and during Pairing Sessions with other members of the GitLab team.
- Participate in regular rotations for weekday and weekend on-call coverage (daytime only), providing emergency support to our Self-managed and SaaS customers, or working with our SaaS Production team to coordinate incident communications
Apply for this jobs also
- Latest job opening in YASH Technologies | Trainee Consultant – SAP | Freshers job 2024
- Latest job opening in Cognizant | Software Engineer | Freshers job 2024
- Latest job opening in Microsoft | Software Engineer | Freshers job 2024
- Latest job opening in Fortra | Associate Security Analyst | Freshers job 2024
- Latest job opening in Infor | Business Development Representative | Freshers job 2024
- Latest job opening in Oodles | Consultant – QA | Freshers job 2024
- Latest job opening in Genpact | Service Now Developer | Freshers job 2024
- Latest job opening in CGI | Java Full Stack Developer | Freshers job 2024
- Latest job opening in Amazon | Digital Associate | Freshers job 2024
- Latest job opening in EY Global | Associate Engineer | Freshers job 2024
If an employer asks you to pay any kind of fee, please notify us immediately. Common Jobs does not charge any fee from the applicants and we do not allow other companies also to do so.
What are the important dates & deadlines?
Application Deadline
Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.
Additional Information
Job Location(s)
Remote, India
Experience
Freshers / Experience
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
