Support engineer
Support engineer
HCLTech ( Chennai, India )
Latest job opening in HCLTech for Customer Support engineer .Support engineers, also referred to as technical support engineers, work for companies to offer IT support to clients through helpdesk software, emails, and phone calls. Their responsibilities encompass aiding clients with account setup and application installation, diagnosing and fixing technical issues, and configuring networks.
We are seeking a committed support engineer to make sure that the technical questions of our clients are promptly and satisfactorily addressed. Your responsibilities in this position will include helping clients install applications, answering questions using our desktop support tools, and reporting critical problems to the software development team.
Skills set Required for this Job :
- an undergraduate degree in information technology, computer science, or a related field.
- thorough familiarity with the Mac OS, Linux, and Windows operating systems.
- proficiency with helpdesk and remote desktop programs like Freshdesk and Zendesk.
- advanced understanding of network configuration, IT hardware, and applications.
- remarkable aptitude for diagnosing and prioritizing IT issues.
- extensive background in handling IT-related client inquiries.
- competence in tracking performance indicators and recording procedures.
- Capacity to communicate to IT developers critical application feedback
- Excellent communication skills both in writing and speaking.
Job Responsibilities
- Offering IT help to clients through phone calls, emails, chat features, and desktop solutions.
- helping clients with the installation of applications and account setup.
- Network configuration ensures optimal application functionality.
- Asking specific queries of clients can help troubleshoot IT issues.
- giving clients detailed instructions on how to fix technical issues.
- answering technical questions again and giving timely comments.
- giving top priority to client inquiries and notifying IT developers of critical technical problems.
- recording error reports and keeping an eye on performance indicators.
- providing IT developers with client input on the functionality of applications.
- assembling helpful IT support materials and instruction manuals.
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What are the important dates & deadlines?
Application Deadline
Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.
Additional Information
Job Location(s)
Chennai, India
Experience
Freshers / Experience
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
