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Technical Solution Consultant

Latest job opening in HP | SRE Engineer | Freshers job 2024

Technical Solution Consultant

Hewlett Packard Enterprise (Kondapur, Telangana,India )

Job Description

Other Details

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Latest job opening in HPE fpr Technical Solution ConsultantIn order to succeed as a technical consultant, you must demonstrate a great deal of experience in delivering information technology support in a high-pressure setting. Excellent technical consultants guarantee the smooth operation of the company’s IT systems.

We are looking for a flexible technical consultant to evaluate and manage our IT infrastructure. Your responsibilities in this position will involve creating creative solutions and enhancing the effectiveness of our software and hardware technologies. It can also be necessary for you to give technical advice to employees.

Skills set Required for this Job :
  • A degree in Computer Science, IT or Software Engineering and understanding of remote infrastructure domain. 
  • Microsoft, Cisco, Linux or similar certification is a plus.
  • Proven knowledge as a Technical Support Engineer, Help Desk Technician or similar role.
  • Basic knowledge on  Windows / Linux / Mac OS environments
  • Ability to research and identify solutions to reported issues.
  • Ability to diagnose and troubleshoot technical issues, including setup and configuration.
  • Ability to prioritize and manage several open issues at one time.
  • Willingness to work in shifts.
  • Good understanding of Infrastructure domain – Servers, Network, cloud, and other tech products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with monitoring and alerting and helpdesk software (eg. Zendesk).
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal.
Job Responsibilities
  • Provide enterprise-level assistance to our customers using the IT operations platform. 
  • Diagnose and troubleshoot product issues/questions and help our customers leverage the product effectively.
  • Resolve product issues and responding to any product questions from customers. 
  • Use email and phone communication to provide clear, written instructions and technical manuals.
  • Be the person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Give walkthroughs to clients, either via phone, email, or chat, until resolution is achieved.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
  • Provide prompt and accurate feedback to customers.
  • Refer to the internal database or external resources to provide accurate tech solutions.
  • Ensure all issues are properly logged.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes and manuals.

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What are the important dates & deadlines?

Application Deadline

Not Mentioned

Additional Information

Job Location(s)

Kondapur, Telangana, India

Experience

Freshers / Experience

Salary

Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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