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Customer Success Engineer - I

Latest job opening in Mindtickle | Customer Success Engineer | Freshers job 2024

Customer Success Engineer - I

Mindtickle ( Pune , India )

Job Description

Other Details

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Latest job opening in Mindtickle for Customer Success Engineer .As a Customer Success Engineer at Mindtickle, you will play a critical role in ensuring our customers’ successful adoption and ongoing use of our platform. This role involves working directly with clients and collaborating with internal teams to provide exceptional product and technical support through various channels.

In essence, a customer success engineer is a technical specialist who collaborates directly with clients to guarantee their satisfaction with a certain good or service. They serve as a liaison between a business’s development team and its clients, offering technical advice and assistance in troubleshooting problems.

Skills set Required for this Job :
  • Have pursued bachelor’s Degree in Engineering or Computer Science.
  • Possess 0 – 1 years of experience with technical support for SaaS-based products.
  • Have working knowledge of Python, API, JSON, User sync, SSO, Infosecurity Guidelines/ Understanding.
  • Possess excellent verbal and written communication. Must be able to explain technical concepts to non-technical users, provide clear instructions, and articulate solutions in a concise and understandable manner through verbal and written communication.
  • Have understanding of network logs in web browsers.
  • Have proficiency in problem analysis, troubleshooting, requirement analysis.
  • Are willing to work in rotational shifts that includes US shifts.
  • Have high level of enthusiasm about helping and serving clients, strong customer and solution-oriented personality.
  • Have the ability to grasp new technology/process quickly and implement the learnings for effective results.
  • Must be an excellent team player.
Job Responsibilities
  • Primary Contact: Act as the main point of contact for customer inquiries, ensuring timely and effective communication.
  • Ownership: Take responsibility for reported customer issues and ensure their resolution in a timely and efficient manner.
  • Troubleshooting: Diagnose and resolve challenges related to product functionality, system compatibility, and usage, ensuring a seamless customer experience.
  • Timely Resolution: Adhere to defined Service Level Agreements (SLAs) by promptly and accurately responding to customer inquiries.
  • Collaboration: Work closely with internal teams to address and escalate complex technical issues as needed.
  • Product Expertise: Maintain an in-depth understanding of the Mindtickle platform, its features, and updates to provide knowledgeable support.
  • Knowledge Sharing: Contribute to developing knowledge base articles to facilitate customer self-service support.
  • Proactive Improvement: Identify product or service enhancement opportunities based on customer feedback.
  • Continuous Learning: Participate in training sessions and workshops to continually enhance technical skills and product knowledge.
  • Customer Feedback Loop: Gather and report customer feedback to help shape future product
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What are the important dates & deadlines?

Application Deadline

Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.

Additional Information

Job Location(s)

Pune, India

Experience

0 - 1 years

Salary

Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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