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Technical Support Engineer

Latest job opening in NICE | Associate Software Engineer | Freshers job 2024

Technical Support Engineer

NICE ( India - Pune )

Job Description

Other Details

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Latest job opening in NICE for Technical Support Engineer .A technical support engineer works to resolve internal or external issues happening on a software system or program. They assist clients and company employees over the phone, in person or through a chatbot to resolve any technical challenges they’re facing

To help our clients with all IT and technical-related difficulties, we are seeking to hire a qualified technical support engineer. Responding to report tickets and providing clients with on-site or remote assistance will be your responsibility. This could involve setting up software and hardware, identifying networking problems, updating software, and fixing IT problems.

Skills set Required for this Job :
  • Should have a good Linux/Unix exposure on different flavor of Servers.
  • Should have good DB expertise, Oracle/MSSQL.
  • Working knowledge of administrating UNIX, Linux or Windows servers.
  • Experience of supporting Web based applications
  • In-depth, hands-on knowledge of and experience with enterprise and desktop applications.
Job Responsibilities
  • As L2 and L3, Interfacing with various R&D groups, Customer Support teams, Business Partners and Customers Globally to address CSS Recording and Compliance application related product issues and resolve high-level issues.
  • Maintain quality and on-going internal and external communication throughout your analysis
  • Implement and install CSS products all over the world (first of a kind installs)
  • Provide the highest level of support and minimize R&D escalations.
  • Prioritize daily tasks and manage critical issues and situations.
  • Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other Advanced Support engineers.
  • Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes.
  • Involved with and you are the subject matter expert (SME) for the other support engineers in projects for new releases and service packs of the CSS products
  • Develop training materials to be used by all engineers working with CSS Software, internal and for Business Partners as part of the NPI process.

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Application Deadline

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Additional Information

Job Location(s)

India - Pune

Experience

Freshers/ Experience

Salary

Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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