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Quality Analyst

Latest job opening in Nielsen | Backend Developer | Freshers job 2024

Quality Analyst


Job Description

Latest job opening in Nielsen for Quality Analyst .To expand our team, we are seeking a creative and seasoned quality analyst. The development and support of test strategies, test scripts, and process plans for projects falls within the purview of the quality analyst. The chosen applicant will collaborate closely with many departments to execute and verify test cases in accordance with quality standards and suggest modifications to pre-established quality guidelines. It will be your duty to guarantee that the finished product satisfies the minimal requirements for quality, is entirely functional, and is easy to use.

The Quality Analyst will be accountable for maintaining the integrity of Nielsen’s television measurement  reference data. This role proactively identifies potential risks to data quality and assists in all required investigations to ensure prompt and accurate resolution of issues, thoroughly processing automated tickets and incoming client support calls.
Skills set Required for this Job :
  • Strong communication skills: interpersonal, telephone, email, and virtual interactions
  • Willingness to learn new tasks, maintain focus, recall and follow instructions
  • Ability to work in a fast paced, high volume environment within time critical deadlines
  • Computer literate with knowledge of Google Suite preferred
  • Associate or Bachelor degree in IT, Engineering Technology or similar disciplines
  • Experience with ServiceNow or other ticketing system highly desirable
  • Experience with radio or television broadcast equipment highly desirable
Job Responsibilities
  • Consistently execute day to day processes and policies
  • Timely and accurately resolve tickets in Service Now ticketing system according to Standard Operating Procedures (SOP) and Service Level Agreement (SLA) deadlines
  • Effectively escalate tickets that cannot be resolved per the SOPs to senior technicians and signal vendors to ensure maximum system availability
  • Consistently complete daily Quality Assurance reports according to SOPs
  • Notify clients of watermarking errors in their systems
  • Communicate effectively with signal vendors and clients to resolve issues and create positive relationships
  • Actively contribute to improve processes and documentation
  • Work in collaboration with other team members
  • Other duties as required

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Job Type: In Office Job Timing: Full Time

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