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Associated Engineer-1

Latest job opening in NTT DATA | Trainee Engineer | Freshers job 2024

Associated Engineer-1

Ntt Data ( Gurugram , Haryana, India )

Job Description

Latest job opening in Ntt for Associated Engineer . You will be an integral part of our engineering team as an Associate Engineer, helping to create and implement technical solutions that will benefit our company. This entry-level role is intended to give you practical exposure in a range of engineering domains so that you can advance and hone your abilities while working for our organisation. Working directly with seasoned engineers, you’ll pick up important information and skills in your area.

The Managed Services Cross Technology Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.

Skills set Required for this Job :
  • Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
  • Relevant certifications include:
  • CCNA or relevant level 1 Network Security certification is good to have
  • Microsoft Certified: Azure Administrator Associate
  • AWS Certified: Solutions Architect Associate
  • Veeam Certified Engineer
  • VMware certified Professional: Data Centre Virtualization
  • Zerto, pure, vxrail
  • Google Cloud Platform (gcp)
  • Oracle Cloud Infrastructure (oci)
Job Responsibilities
  • Monitors client infrastructure and solutions
  • Identifies problems and errors prior to or when they occur
  • Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigates first line incidents assigned and identifies the root cause of incidents and problems
  • Provides telephonic or chat support to clients when required
  • Schedules maintenance activity windows for patching and configuration changes
  • Follows the required handover procedures for shift changes to ensure service continuity
  • Reports and escalates incidents where necessary
  • Ensures the efficient and comprehensive resolutions of incidents and requests
  • Updates existing knowledge articles or create new ones
  • Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
  • May also contribute to / support on project work as and when required
  • May work on implementing and delivering Disaster Recovery functions and tests
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What are the important dates & deadlines?

Application Deadline

Not Mentioned

Additional Information

Job Location(s)

Gurugram , Haryana, India

Experience

Freshers / Experience

Salary

Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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