Associate Engineer
Associate Engineer
NTT Data ( New Delhi, India )
Latest job opening in NTT Data for Associate Engineer . The role of an associate engineer is vital in any organization. They are responsible for supporting the engineering team, troubleshooting technical issues, and assisting in the development and implementation of engineering projects. However, hiring managers often struggle with crafting an accurate job description that captures all the necessary skills and qualifications.
As an Associate Engineer, you will play a crucial role in our engineering team, contributing to the development and implementation of technical solutions for our organization. This is an entry-level position designed to provide hands-on experience in various aspects of engineering, allowing you to grow and develop your skills within our company. You will work closely with experienced engineers, gaining valuable knowledge and expertise in your field.
Skills set Required for this Job :
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
Job Responsibilities
- Monitors client infrastructure and solutions
- Identifies problems and errors prior to or when they occur
- Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
- Investigates first line incidents assigned and identifies the root cause of incidents and problems
- Fulfils approved requests following agreed procedures
- Provides telephonic or chat support to clients when required
- Executes approved maintenance activities including patching and configuration changes
- Follows the required handover procedures for shift changes to ensure service continuity
- Reports and escalates incidents where necessary
- Ensures the efficient and comprehensive resolutions of incidents and requests
- Proactively identifies opportunities for work optimization
- Updates existing knowledge articles or creates new ones
- Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
- May also contribute to / support on project work as and when required
- May work on implementing and delivering Disaster Recovery functions and tests
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What are the important dates & deadlines?
Application Deadline
Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.
Additional Information
Job Location(s)
New Delhi, India
Experience
Freshers / Experience
Salary
₹4.5 Lakhs
Job Type/Timing
Job Type: In Office Job Timing: Full Time
