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Junior Microsoft Engineer

Latest job opening in NTT Data | Capacity Manager | freshers job 2024

Junior Microsoft Engineer

NTT Data (Hyderabad, Telangana, India )

Job Description

Latest job opening in NTT Data for Junior Microsoft Engineer.The MS Engineers oversee tickets ranging in complexity from low to high. Principal Positions and Duties: Ascertain that the customer site’s allocated infrastructure is set up, installed, tested, and functional. Make the required inspections, use monitoring software, and react to notifications.

The MS Engineers oversee tickets ranging in complexity from low to high. Principal Positions and Duties: Ascertain that the customer site’s allocated infrastructure is set up, installed, tested, and functional. Make the required inspections, use monitoring software, and react to notifications.

Skills set Required for this Job :
  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
Job Responsibilities
  • Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
  • Perform necessary checks, apply monitoring tools and respond to alerts
  • Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
  • Assist in analyzing, assigning, and escalating support calls
  • Investigate third line support calls assigned and identify the root cause of incidents and problems
  • Report and escalate issues to 3rd party vendors if necessary
  • Provide onsite technical support to clients and provide field engineering services to clients
  • Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
  • Proactively identify opportunities for work optimization including opportunities for automation of work
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What are the important dates & deadlines?

Application Deadline

Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.

Additional Information

Job Location(s)

Hyderabad, Telangana, India

Experience

Freshers / Experience

Salary

Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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