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Service Transition Manager

Latest job opening in NTT | Service Transition Manager | Freshers job 2024

Service Transition Manager

NTT Data (Hyderabad, Telangana, India )

Job Description

Latest job opening in NTT for Service Transition Manager.The Service Transition Manager is responsible for the transition of clients with medium to complex services engagements. This focus within this role is on achieving a successfully transitioned service to the agreed timeframe, costs and service outcomes.

To join our team, we are seeking a creative transition manager. In this position, you will be in charge of managing our company’s operational transitions and making sure they are carried out on time and within budget. Additionally, you will inform management, staff, and clients of any potential changes linked to the transition.

Skills set Required for this Job :
  • Proven track record of medium to complex Services Transition Management delivery within an IT environment
  • Proven skills in Project and Transition Management
  • Excellent ability to communicate and negotiate Excellent presentation and organisation skills
  • Highly analytical and data orientated
  • Ability to construct plans and schedules within a framework
  • Working knowledge of Project Management/ governance methodologies
  • Ability to think tactically with an understanding of the operations of a service delivery and operations business.
  • Bachelor’s degree or equivalent in Information Technology or similar
  • Recognised Project Management certification (PMP, PRINCE2)
Job Responsibilities
  • Implements, runs, governs and controls transition projects / programmes from inception through to completion.
  • Manages client relationships and establishes positive relationships and constant communications with all internal stakeholders during a service transition project.
  • Plans and facilitates engagement sessions with stakeholders in a service transition project.
  • Manages and mitigates service transition risks.
  • Manages client and internal escalations as per the standard NTT Ltd escalation processes.
  • Reports on transition execution against the contracted planning and identify any major issues.
  • Ensures handover for service execution and operational readiness validation has been successful.
  • Supports new services through an Early-life-support model as required.
  • Ensures that all service transition-planning projects meet objectives and timing. Handover risk register to service operations team.
  • Manages virtual teams to deliver the planned outcome for transition and transformation projects.
  • Manages thorough validation and testing of services provisioned as part of the transition.

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Application Deadline

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Additional Information

Job Location(s)

Hyderabad, Telangana, India


Freshers / Experience


Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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