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Technical Analyst 1-Support

Latest job opening in Oracle | Technical Analyst  | Freshers job 2024

Technical Analyst 1-Support


Job Description

Latest job opening in Oracle for Technical Analyst. In order to offer all of our clients first-rate IT help, we are seeking to hire a well-organized technical support analyst. Answering support tickets and helping with any technical problems the client may be having will be your main responsibilities. To resolve minor software difficulties, you might need to login remotely via remote logon, or you might need to travel to the client’s location to address hardware and peripheral issues.

As a Technical solution Analyst I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers. Documentation of notes, activities, resolutions, and knowledge articles through out the investigation lifecycles. By prioritizing work based on severity. you will strike a balance between client and business needs. Collaborating among and cross teams ensures that issues are addressed by the appropriate individual.

Skills set Required for this Job :
  • 0-2 years experience in application support, client/customer support, incident management, problem management and change management.
  • Knowledge on SQL,
  • Readiness to work during the shift from 5.30PM to 2.30AM IST.
  • Outstanding interpersonal abilities and adapt at efficient communication with collaborators across various regions of the globe.
  • knowledge of networking protocols and systems.
  • knowledge of TeamViewer and other remote desktop support technologies.
  • extensive familiarity with computer peripherals, routers, and hardware systems.
  • understanding of server systems, enterprise software, office applications, and operating systems.
Job Responsibilities
  • answering tickets for technical assistance.
  • having a direct conversation with the client to ascertain the nature of the problem.
  • remote access connection to the client’s computer system.
  • visiting the client’s workplace or server location to troubleshoot hardware and network issues.
  • determining whether the problem is with the programme, hardware, or networking.
  • giving the client options for settlement.
  • installing networking cables, software updates, or new hardware systems.
  • resolving any hardware or software problems.
  • giving rudimentary operational or technical instruction.
  • finishing up the IT support logs.
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Additional Information

Job Location(s)



0 to 2+ years


Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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