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Technical Support Engineer 1

Latest job opening in Oracle | Technical Support Engineer | Freshers job 2024

Technical Support Engineer 1


Job Description

Latest job opening in Oracle for Technical Support Engineer. To help our clients with all IT and technical-related difficulties, we are seeking to hire a qualified technical support engineer. Responding to report tickets and providing clients with on-site or remote assistance will be your responsibility. This could involve setting up software and hardware, identifying networking problems, updating software, and fixing IT problems.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical inquiries regarding the use of and tackle for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and sophisticated issues.

Skills set Required for this Job :
  • Must reside in or willing to relocate to Bengaluru, Karnataka
  • Willing to work in shifts, additional or irregular hours (Night Shifts) as needed and allowed by local laws.
  • Work in accordance with corporate and interpersonal security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.
  • Strict alignment to schedules.
  • Perform other responsibilities as assigned.
  • Ability to remain calm and think clearly under fast paced situations.
  • Multitasks and comfortable with repetitive work.
  • Proficient in English to get along with global associates.
Job Responsibilities
  • The Immediate Response Center (IRC) provides outstanding incident management services based on ITIL standard methodologies.
  • The IRC Event Management (EM) represents a subset of IRC operations, crafted to minimize potential client database, system, network, and application incidents through a combination of proactive monitoring techniques and brand new automated tools.
  • As a Technical Support Engineer I, you will provide technical support for internal tools/applications and processes.
  • In this role, you will proactively supervise system/application alarms, investigate, analyze, resolve, or advance alarms and service requests.
  • Your responsibility also includes, prioritizing and leading work queue in accordance with service level agreements, detailing investigation and issue resolution, prioritising issues to appropriate second-level resources for resolution, investigating and diagnosing performance issues of tools/applications.
  • Additionally, you will fix by capturing information, shadowing end users, testing workflows internally/externally, analyzing log files, querying tables, and updating database fields.

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Additional Information

Job Location(s)



0 to 2+ years


Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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