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Advisor, ONDC

Latest job opening in PhonePe | Onboarding specialist | Freshers job 2024

Advisor, ONDC

PhonePe (BENGALURU, KARNATAKA, India )

Job Description

Latest job opening in PhonePe for Advisor, ONDC .We are looking for specialists for the  Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience. 

To improve efficiency throughout all aspects of our business operations, we are looking for a creative advisor. Your responsibilities as a business advisor will involve risk analysis, enhancing our marketing strategy, and raising productivity and profitability.

Skills set Required for this Job :
  • Have excellent written and verbal communications
  • Have good learnability
  • Be an active listener and deal well with objection
  • Have strong customer orientation and ability to adapt/respond to different scenarios
  • Be a team player, flexible and open to feedback
  • Ability to multitask, prioritise, and manage time effectively
  • Should be able to speak in English and Hindi
  • Graduation (10+2+3) is Mandatory 
  • 0 – 3 years of work experience in a customer facing role preferably in a e-commerce, food-delivery platforms(Q-commerce) industries (Chat Support Experience)
  • Multilingual skills (spoken + written) are preferred.
Job Responsibilities
  • Act with integrity & think customer-first in every interaction
  • Handle basic PhonePe account and transaction related queries
  • Ability to flex between phone & data channels
  • Follow specified process guidelines to bring about resolution
  • Build customer trust through their interaction
  • Ability to meet hourly & daily productivity goals
  • Leverage internal processes and resources to drive resolution
  • Escalate appropriately taking support from relevant teams to resolve customer issues
  • Recommend process improvements
  • Engage & Educate customers so they’re able to leverage PhonePe to the fullest

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Application Deadline

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Additional Information

Job Location(s)

BENGALURU, KARNATAKA, India

Experience

0 - 3 years

Salary

Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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