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Associate Cloud Support Analyst

Latest job opening in PTC | Software Analyst | Freshers job 2024

Associate Cloud Support Analyst

PTC ( Pune, India )

Job Description

Other Details

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Latest job opening in PTC for Support Analyst.Support Analysts provide a variety of support to users of computers and other IT systems. These users may be customers or staff within a business. They oversee an organisation’s customer support software and workflows to ensure high levels of customer satisfaction

To assist end users in resolving technical issues, we are seeking an  support analyst to join our  department. An IT support analyst’s duties include responding to technical questions and concerns, promptly resolving difficulties, and making technical advice.

Skills set Required for this Job :
  • Basic Administration skills in Windchill PDMLink 
  • Windchill CAD Data management and visualization 
  • Basic understanding of Windchill Rehost and upgrade
  • Advance command line Linux Skills 
  • DB and VMware knowledge  
  • Java, JS & Basic Apache 
  • Awareness/Experience using a Ticketing System like Salesforce or Service Now
  • Experience with Zabbix monitoring software or something comparable
  • Understanding of Cloud and Support stack 
  • Strong, proven diagnostic and Troubleshooting Skills 
  • Excellent problem-solving and communication skills, in particular with the customer.
  • Excellent Communication Skills; Verbal and Written
  • Ability to synthetize situation, issues and risks and priority actions for management level understanding  
 
Job Responsibilities
  • Taking ownership of incidents reported by the customer or by proactive monitoring tools and investigate issues and problems through to resolution. 
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve issues within SLA’s also able to leverage the escalation if there are some hurdles. 
  • Customer oriented, you can manage efficient customer communication and you understand business logic and customer priorities
  • Addressing customer Service Requests/ Changes as per the process.
  • Prepare the RCA document or incident report when needed and share with customer.
  • Consumes monitoring alerts and reacts to keep the environment running optimally.
  • Work in collaboration with escalation teams to resolve issues proactively and prevents incidents from re-occurring. 

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Application Deadline

Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.

Additional Information

Job Location(s)

Pune, India

Experience

0-3 years

Salary

Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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