Common Jobs

Common Jobs Logo

Associate Solution Support Engineer

Latest job opening in SAP | Solution Support Engineer | Freshers job 2024

Associate Solution Support Engineer

SAP (BENGALURU, KARNATAKA, India )

Job Description

Latest job opening in SAP for Solution Support Engineer.You should have a lot of experience helping clients with IT in a fast-paced environment if you want to succeed as a support engineer. Proficient support engineers blend their IT know-how with extraordinarily elevated customer service standards.

We are seeking a committed support engineer to make sure that the technical questions of our clients are promptly and satisfactorily addressed. Your responsibilities in this position will include helping clients install applications, answering questions using our desktop support tools, and reporting critical problems to the software development team.

Skills set Required for this Job :
  • Bachelor’s degree or equivalent
  • ·External customer facing experience preferred
  • Technical background with understanding of SQL preferred
  • 0 to 3 years of experience in troubleshooting software / hardware / product / process / tool issues is preferred
  • Ability to articulate a message to all levels of an organization (written, verbal, and presentation skills (English)
  • Display passion for & responsibility to the customer, business & team
  • Ability to work in a diverse cultural environment and be agile for change
  • Research based learning oriented, analytical mindset for expert problem solving
  • Task based, process driven approach to achieving objectives
  • Schedule flexibility working on the weekdays & weekends
  • Ability to communicate in a foreign language is highly preferred
  • Preferable experience with SAP Concur products or on similar SaaS / Cloud products
  • Preferable experience on Finance & Accounts, knowledge in SQL, Python or any programming language for automation
Job Responsibilities
  • Win customer loyalty by creating memorable experiences for customers.
  • Responsible to deliver ‘customer-centric service experience’ to our customers during every interaction.
  • Develop and maintain strong functional and technical product knowledge.
  • Work with our APAC, EMEA or AMER based customers in resolving their queries, issues related to SAP Concur Product.
  • Resolve customer issues with transparency and urgency.
  • Maintain ownership of the issue, manage client expectations & drive deliverables.
  • Provide regular updates on case statuses and escalate issues while maintaining the customer experience.
  • Create availability in daily schedule for customer calls.
  • Improve existing articles or create new articles for the Knowledge-Centered Service (KCS) knowledge base.
  • Participate in (or drive, as requested) minor projects or initiatives.
  • Responsible to make a human connection, demonstrate empathy and stay engaged until the customer query or issue is resolved.
  • Explore opportunities to refine process practices and embrace change needed to achieve organizational goals.
  • Conduct all external facing communication in a professional manner, and to a high level of customer service.
  • Reinforcing a positive team culture by building and sharing knowledge, assisting others, and collaborating.

Chcek Recent jobs

If an employer asks you to pay any kind of fee, please notify us immediately. Common Jobs does not charge any fee from the applicants and we do not allow other companies also to do so.

What are the important dates & deadlines?

Application Deadline

Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.

Additional Information

Job Location(s)

BENGALURU, KARNATAKA, India

Experience

0-3 Years of experience

Salary

Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

Share the opportunity