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Tech Support Analyst

Latest job opening in UBS | Data Engineer | Freshers job 2024

Tech Support Analyst

UBS (Pune, India )

Job Description

Latest job opening in UBS for Tech Support Analyst .Technical Support Analysts are skilled IT support specialists who handle a wide range of technical problems with desktop computers, LANs, WANs, computer systems, and telecom networks within their company, whether these components are in the field or on-site. Support analysts are essential for organizations to reach their full potential.

Technical Support Analysts are skilled IT support specialists who handle a wide range of technical problems with desktop computers, LANs, WANs, computer systems, and telecom networks within their company, whether these components are in the field or on-site. Support analysts are essential for organizations to reach their full potential.

Skills set Required for this Job :
  • a Bachelor’s degree in Computer Science or related field
  • Azure knowledge is desirable but not required
  • Hands-on experience with UNIX, SQL and MS Office products
  • experience with monitoring solutions, preferably Netcool, AppDynamics and /or Splunk
  • use of or knowledge of automation tools like Automation Anywhere or IPcenter a plus
  • proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools like Autosys
  • ability to solve complex issues, good at problem statement analysis and solution design thinking
  • track record of building good relationships with IT stakeholders and business partners
  • a solid working knowledge of ITIL
Job Responsibilities
  • support big data applications that will eventually migrate to Azure
  • ensure workflows, processes, tooling and applications meet the highest production quality standards
  • contribute ITIL production expertise to the onboarding of existing and new IT products and services
  • define workarounds for known errors and initiate process improvements
  • assist in planning BCP, patching and other infrastructure related projects
  • contribute to automating manual processes
  • get involved in problem management to identify root causes and ensure issues don’t reoccur
  • maintain a knowledge database
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What are the important dates & deadlines?

Application Deadline

Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.

Additional Information

Job Location(s)

Pune India

Experience

Freshers

Salary

Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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