Management Trainee
Management Trainee
Wipro (Gurugram, India )
Latest job opening in Wipro for Management Trainee.A Management Trainee, or Manager in Training, is an employee who works directly under acting managers, supervisors and executive directors in various industries. Their duties include delegating tasks to staff members, assisting with the onboarding process of new hires and providing administrative support
To join our team, we are looking for a dependable, well-organized Management Trainee. The duties of the management trainee include finishing all tasks given to them, which may include working in various departments, learning about operations, handling conflicts, attending meetings and workshops, visiting other offices, offering assistance and suggestions for improvement, updating records, and creating documentation. Also, you must to be able to finish any assessments that are necessary.
Skills set Required for this Job :
- a bachelor’s degree in HR, management, or a related field.
- experience in a similar position in management.
- outstanding interpersonal, linguistic, and writing abilities.
- Perhaps a current driver’s license is necessary.
- mastery of Microsoft Office.
- Excellent focus on detail.
- powerful leadership abilities.
- a cheerful disposition and an eagerness to learn.
- readiness to put in more time at work if necessary.
- outstanding ability to handle time.
Job Responsibilities
- Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
- Update own availability in the RAVE system to ensureproductivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all clientqueries
- Resolve client queries as per the SLA’s defined in thecontract
- Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
- Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
- Maintain and update self-help documents for customers to speedup resolution time
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What are the important dates & deadlines?
Application Deadline
Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.
Additional Information
Job Location(s)
Gurugram, India
Experience
Freshers / Experience
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
