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Solutions Delivery Analyst

Latest job opening in Wipro | Data Engineer | Freshers job 2024

Solutions Delivery Analyst

Wipro (Chennai, India)

Job Description

Latest job opening in Wipro for Solutions Delivery Analyst.The Solutions Delivery Analyst is responsible for resolution of participant and plan administration issues, workflow management, increased ownership of complex ongoing tasks, identifying operational efficiencies and continuous improvement opportunities. This role may be leveraged across multiple clients

Responsible for prioritizing incoming inquiries, researching issues originating across multiple functions and systems, performing root cause analysis, and recommending solutions to resolve low to moderate complexity issues. A Delivery Analyst is a professional who plays a crucial role in ensuring the successful delivery of projects and services within an organization. They are responsible for analyzing and improving the delivery process to optimize efficiency and meet client requirements

Skills set Required for this Job :
  • Strong understanding of client plan provisions/product & processing guidelines and SLA metrics
  • Able to manually perform Benefit processes and complex tasks/calculations that require plan knowledge, analysis, and interpretation
  • Research complex Benefits issues and formulates resolutions/ recommendations by analysing fact patterns and applying plan provisions and best practices
  • Resolve tasks in accordance with due dates and ensure process is well documented
  • Create adhoc reports as required to support client service delivery functions
  • Provide day-to-day client and third party administrator contact for participant processing inquiries
  • Participate & contribute in daily huddles and status meetings
  • Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by participant
  • Develop and deliver client-specific operational training; monitor ongoing adherence to SOPs to ensure high quality
  • Work with the client team across shores to deliver against client requirements
  • Proactively identify training needs and provide necessary coaching as required to BOA’s
Job Responsibilities
  • The Solutions Delivery Analyst is responsible for execution of ongoing operations tasks, identifying operational efficiencies, and identifying continuous improvement opportunities. 
  • The Solutions Delivery Analyst is often called upon to execute manual processes (requiring plan knowledge and analysis) but always with a focus to streamline, automate, and/or standardize the process.
  • The Solutions Delivery Manager works with the Benefits Operations Manager (BOM) to identify process improvements by identifying issues, process delays, and quality problems and recommends solutions.
  • The Solutions Delivery Analyst is responsible for resolution of participant and plan administration issues, workflow management, increased ownership of complex ongoing tasks, identifying operational efficiencies and continuous improvement opportunities. This role may be leveraged across multiple clients.

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What are the important dates & deadlines?

Application Deadline

Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.

Additional Information

Job Location(s)

Chennai, India

Experience

Freshers / Experience

Salary

Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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