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Graduate Engineer Trainee

Latest job opening in zensar | Graduate Engineer Trainee | Freshers job 2024

Graduate Engineer Trainee

zensar ( Pune, Maharashtra, India )

Job Description

Latest job opening in zensar for Graduate Engineer Trainee . Graduate engineer trainees work as trainees for firms after completing their degree in engineering. They complete all duties given to them and obtain real-world experience through working on projects, making reports, and utilising CAD software.

We are looking to hire fresh Engineering graduates (BE /BTech) with IT (Information Technology /Computer Science) background. Successful candidates have to work in one or more technology, which may include Windows and Virtualization, Network, Data base (SQL and MY SQL), Storage and Backup area.  Successful candidates will go through basic training in all the technology areas and specific training in one of the technology areas to prepare them to handle various tasks related to respective technology.

Skills set Required for this Job :
  • a bachelor’s degree in an engineering field that is applicable.
  • Prior technical work experience would be beneficial.
  • strong mathematical and analytical abilities.
  • exceptional communication skills both in writing and speaking.
  • Superb professionalism and time management.
  • a growing mentality and an openness to feedback.
  • Perhaps a current driver’s licence is necessary.
Job Responsibilities
  • Proactive monitoring and conducting health checks of the IT environment.
  • Working on user tickets
  • Conduct remote troubleshooting.
  • Ask targeted questions to diagnose issues.
  • Test alternative pathways until you resolve an issue.
  • Follow ITIL processes.
  • Understand and follow all customer specific process.
  • Work with seniors and team members
  • Work in customer business hours
  • Ready to work in out of business hours, including weekends if the job role demands.
  • Direct unresolved issues to the next level
  • Follow up with end user.
  • Be ready to relocate to other locations of Zensar.
  • Ticket triage / categorisation / prioritisation / assignment. 
  • Escalation of Major IT Incidents,  
  • AD user record currency, network Share access, account provisioning / termination 
  • Provide high quality customer service on inbound and outbound calls. 
  • Provide efficient and effective query resolution by taking ownership for first call resolution. 
  • Identify opportunities to provide information regarding other value-added services.  
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Application Deadline

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Additional Information

Job Location(s)

Pune, Maharashtra, India




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Job Type/Timing

Job Type: In Office Job Timing: Full Time

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