MS Engineer - Storage
MS Engineer - Storage
NTT DATA ( Mumbai, India )
NTT DATA recruitment drive 2024 for MS Engineer eligible .The Managed Services Cross Technology Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.
Youtube Channel
Subscribe Now
Referral Jobs
Join Referral Group Now
The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains – Cloud, Security, Networking, Applications and / or Collaboration etc.
Academic Qualifications and Certifications:
- Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
- Relevant certifications include:
- CCNA or relevant level 1 Network Security certification is good to have
- Microsoft Certified: Azure Administrator Associate
- AWS Certified: Solutions Architect Associate
- Veeam Certified Engineer
- VMware certified Professional: Data Centre Virtualization
- Zerto, pure, vxrail
- Google Cloud Platform (gcp)
- Oracle Cloud Infrastructure (oci
Knowledge, Skills and Attributes :
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
Job Responsibilities
- Monitors client infrastructure and solutions
- Identifies problems and errors prior to or when they occur
- Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
- Investigates first line incidents assigned and identifies the root cause of incidents and problems
- Provides telephonic or chat support to clients when required
- Schedules maintenance activity windows for patching and configuration changes
- Follows the required handover procedures for shift changes to ensure service continuity
- Reports and escalates incidents where necessary
- Ensures the efficient and comprehensive resolutions of incidents and requests
- Updates existing knowledge articles or create new ones
- Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
- May also contribute to / support on project work as and when required
- May work on implementing and delivering Disaster Recovery functions and tests
Also Apply For This Jobs
- Techify Solution hiring freshers from 2023 & 2024 batch for ReactJS Trainee Freshers apply fast
- Urgent hiring from Meesho for Business Analyst – 2024 recently graduated student apply fast
- Accenture recruitment drive 2024 for Associate eligible Candidates apply Quickly
- Mitsogo Off Campus Drive for 2023/2024 Batches Software Test Engineer – QA Register now
- Wipro hiring freshers for trainee role Freshers don’t miss opportunity apply fast
- Revvity off campus drive for 2024 Trainee Software Development eligible Candidates apply Quickly
- Superset registration started for Customer Support Associates in Teleperformance Register nowÂ
- YASH Technologies recruitment drive 2024 for Associate Consultant eligible Candidates apply Quickly
- FIS hiring for entry level Software Engineer Don’t miss opportunity apply ASAP
- Cognizant Superset registration started for Digital Workplace Services Off campus – Engineer Trainee for 2024 batch Register now
If an employer asks you to pay any kind of fee, please notify us immediately. Common Jobs does not charge any fee from the applicants and we do not allow other companies also to do so.
What are the important dates & deadlines?
Application Deadline
ASAP
Additional Information
Job Location(s)
Mumbai, India
Experience
Freshers / Experience
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
