Technical Analyst 2-Support
Technical Analyst 2-Support
Oracle ( BENGALURU / HYDERABAD )
Oracle freshers off campus drive for Technical Analyst freshers apply fast .Through analysis and the creation of creative, integrated software solutions, technical analysts match information technology systems with business activities. Among their responsibilities are managing web-based services, client support, and internal IT support. They must also submit reports to management on a regular basis.
As a member of our technical team, your focus will be on delivering support and solutions to our customer base while championing their needs. This involves resolving technical inquiries and troubleshooting for our services, serving as a primary point of contact for customers. You’ll play a vital role in nurturing customer relationships and providing guidance to internal team members on various technical challenges and escalated issues.
Skills set Required for this Job :
- A minimum of four years of related work experience and a bachelor’s degree, including:
- An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field.
- 0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management.
- Knowledge of SQL.
- Readiness to work during the shift from 5:30 PM to 2:30 AM IST.
- Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe.
Prospective employees need to be ready to work different shifts and provide on-call support.
Job Responsibilities
- Technical Cloud Support & Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions.
- Customer Engagement & Relationship Building: Foster positive customer relationships by delivering exceptional support and understanding their needs.
- Knowledge Management & Documentation: Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices.
- Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality.
- Feedback and Improvement: Provide feedback to enhance customer experience and collaborate with teams to improve services.
- Proactive Support: Anticipate potential issues and provide proactive support to prevent disruptions.
- Enable Support: Empower teams with best practices, training, and resources for effective customer assistance.
- Escalation Handling & Metrics Reporting: Handle escalations, maintain accurate records, and provide insights for continuous improvement.
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What are the important dates & deadlines?
Application Deadline
ASAP
Additional Information
Job Location(s)
BENGALURU / HYDERABAD
Experience
0 to 2+ years
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
