Technical Support Associate
Technical Support Associate
Tech Mahindra ( Noida, India )
Tech Mahindra Off Campus Hiring For Technical Support Associate Only Freshers .A Technical Support Associate is responsible for managing, maintaining, repairing computers / kiosks and hardware components. S/He also diagnoses and repairs faults, resolves minor network issues, installs and configures hardware and software.
For the technical support role, we are seeking applicants who are highly proficient in interpersonal interactions and possess strong technical skills. Among their many responsibilities are troubleshooting technical problems, promptly responding to consumer comments, and assisting with the launch of new applications.Workers in tech support oversee, maintain, and fix IT systems. Their duties encompass identifying and fixing malfunctions, addressing network problems, and setting up gear and software.
Skills set Required for this Job :
- Exceptional written and verbal communication skills
- Exceptional ability to multitask.
- Exceptional ability to adapt and learn new platforms and skills on the fly.
- Exceptional sense of urgency
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Ability to work under pressure involves dealing with constraints which are often outside of your control – these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.
- Good to have – Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365
- Good to have ITIL Knowledge
- Graduate from an accredited institution
Job Responsibilities
- Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
- Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
- Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
- First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues
- Perform post-resolution follow-ups to help requests or incidents.
- Research issues and resolves technical problems.
- Creating/updating knowledge articles and support processes functions
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What are the important dates & deadlines?
Application Deadline
Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.
Additional Information
Job Location(s)
Noida, India
Experience
Freshers 0 years
Salary
3 to 6 Lacs P.A.
Job Type/Timing
Job Type: In Office Job Timing: Full Time
