Customer Support Executive
Customer Support Executive
Testbook ( Noida, Uttar Pradesh, India )
Testbook recruitment drive 2024 for Customer Support Executive . The Customer Support Executive will be responsible for receiving, investigating, and responding to all customer inquiries regarding the products and services. The Customer Support Executive will troubleshoot and coordinate with various internal departments to resolve problems.
We are seeking a skilled Customer Support Executive to oversee a group of agents providing superior customer service and post-purchase assistance. You will oversee the team’s customer service and develop policies and procedures. The Customer Support Executive will be in charge of choosing employees during the hiring process and making sure that every customer receives the same caliber of care.
Skills set Required for this Job :
- an undergraduate degree in administration or a similar discipline.
- outstanding communication skills, both written and verbal, and interpersonal.
- Capacity to guide a group.
- familiarity with CRM systems.
- proficiency with computers.
- It is preferred if one is knowledgeable about mediation and dispute resolution methods.
Job Responsibilities
- Interact with customers by phone, e-mail, or online chat concerning various care issues.
- Provide hands-on support for customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management.
- Solicit cross-selling and up-selling opportunities within the customer care experience.
- Tracking and reporting relevant customer care performance metrics.
- Capturing and applying customer feedback.
Also Apply For This Jobs
- Capita is hiring for freshers for Graduate Engineer Trainee role don’t miss opportunity apply fast
- Deloitte recruitment drive 2024 for Associate Analyst freshers apply fast
- Oracle freshers off campus drive for Technical Analyst freshers apply fast
- Software Developer jobs in KPIT Apply Quickly Best Opportunity
- Cognizant recruitment drive 2024 for Process Executive – Data eligible Candidates apply Quickly
- Techify Solution hiring freshers from 2023 & 2024 batch for ReactJS Trainee Freshers apply fast
- Urgent hiring from Meesho for Business Analyst – 2024 recently graduated student apply fast
- Accenture recruitment drive 2024 for Associate eligible Candidates apply Quickly
- Mitsogo Off Campus Drive for 2023/2024 Batches Software Test Engineer – QA Register now
- Wipro hiring freshers for trainee role Freshers don’t miss opportunity apply fast
If an employer asks you to pay any kind of fee, please notify us immediately. Common Jobs does not charge any fee from the applicants and we do not allow other companies also to do so.
What are the important dates & deadlines?
Application Deadline
ASAP
Additional Information
Job Location(s)
Noida, Uttar Pradesh, India
Experience
Freshers / Experience
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
