.Net API Technical Support Engineer
.Net API Technical Support Engineer
Thomson Reuters ( Hyderabad, Telangana, India )
Thomson Reuters Mega recruitment drive 2024 for Technical Support Engineer . Technical support engineers, sometimes referred to as IT support engineers, offer clients who are having desktop and IT-related problems direct technical assistance. In addition to regular IT assistance, their duties include installing new computers, fixing hardware problems, updating software, and troubleshooting network infrastructure.
To help our clients with all IT and technical-related difficulties, we are seeking to hire a qualified technical support engineer. Responding to report tickets and providing clients with on-site or remote assistance will be your responsibility. This could involve setting up software and hardware, identifying networking problems, updating software, and fixing IT problems.
Skills set Required for this Job :
- Programming skills in .Net/dotnet
- Experience with developing or consuming REST APIs and understanding of API concepts
- Experience with API tools like postman, swagger, and technologies like JSON, etc
- Experience with API gateway and related concepts like rate limiting, etc.
- Understanding of OAuth2 and API security patterns
- Experience with developer portals
- Troubleshooting skills
- Good written and verbal communication to communicate with customers.
- Ability to learn new technologies and processes
Job Responsibilities
- Provide engineering expertise on several complex products.
- Interface with product support groups and development groups.
- Perform customer site break fix activities remotely (or dispatch to site when required) and full time on-site, using global consistent methodologies and tools.
- Provide support for alpha and beta programs.
- Provide second level support for problem resolution, including reproduction of customer issues.
- Act as experts in their areas to provide high quality advice about the products assigned to internal stakeholders and 3rd party engineers.
- Maintain awareness of relevant technical and product trends through self-learning/study, training classes and job shadowing.
- Maintain site documentation.
- Provide feedback to development and qualification teams.
- Provide technical training to both front line support teams and 3rd party engineers.
- Escalate major, elusive or recurrent issues that affect customer satisfaction.
- Support pre-sales teams in the provision of demonstrations, and provide advice on architectural design, functionality and integration aspects.
- May work as part of the project implementation team to integrate Thomson Reuters products at customer site.
- May deliver technology training to customers.
Also Apply For This Jobs
- Skit.ai recruitment drive 2024 for Software Engineer – Solutions eligible Candidates apply Quickly
- FORD off campus drive 2024 for Software Engineer Don’t miss opportunity apply now
- Software Engineer jobs in Bank of America Apply Quickly Best Opportunity
- S&P Global recruitment drive 2024 for Software Engineer eligible Candidates apply Quickly
- CGI off campus hiring 2024 for DevOps Engineer eligible Candidates apply Quickly
- Application Developer job in ADP Apply Quickly Best Opportunity
- Amazon off campus drive for IT Support Associate eligible Candidates apply Quickly
- Qualcomm recruitment drive 2024 for Test Engineer eligible Candidates apply Quickly
- Cognizant recruitment drive 2024 for Trainee – Junior Data Analyst eligible Candidates apply Quickly
- JAVA Full Stack, Spring Boot Software Engineer job in Mastercard Apply Quickly Best Opportunity
If an employer asks you to pay any kind of fee, please notify us immediately. Common Jobs does not charge any fee from the applicants and we do not allow other companies also to do so.
What are the important dates & deadlines?
Application Deadline
Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.
Additional Information
Job Location(s)
Hyderabad, Telangana, India
Experience
Freshers / Experience
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
