Technical Trainer
Customer Service Admin Support A2
Thomson Reuters ( Hyderabad, Telangana, India )
Thomson Reuters off campus drive 2024 for Technical Trainer . To instruct people in the realm of technology, we are seeking a passionate Technical Trainer. You’ll create technical training courses and assist others in acquiring abilities that will advance their careers.
To handle consumer complaints and inquiries, we are employing a Customer Service Admin Support . Additionally, you’ll be expected to handle orders, adjustments, and complaints that are escalated via various channels of communication. You must have prior computer experience and be able to maintain composure in the face of irate clients in order to succeed in this position.
Skills set Required for this Job :
- Degree in Finance, Tax & Accounting, or similar
- Tax knowledge and experience of working within a statutory reporting environment
- Chartered Accountant credentials part or fully qualified
- ONESOURCE Statutory Reporting product knowledge preferred, knowledge of ONESOURCE Corporate Tax is a plus
- Customer-focused and interested in being part of a revenue-generating department
- Strong verbal and written communication skills
- Ability to work independently
Job Responsibilities
- Lead training sessions focused on Thomson Reuters ONESOURCE Statutory Reporting and related tax technology software applications
- Conduct multi-customer workshops as well as classes dedicated to single customers
- Deliver training sessions live remotely and onsite/at the client location as needed
- Work with clients and internal Subject Matter Experts (SMEs) to identify training needs and delivery methods for customer and partner training
- Work with product SMEs and the training content development team to create and continuously improve the content of the training materials to coincide with product updates and developments, in different delivery types (instructor-led workshops, eLearning, videos, exams)
- Perform courseware updates
- Maintain and administer training surveys, tracking completion rate and scores/feedback
- Communicate internally to ensure billings are accurate and timely
- Book and allocate back all required travel arrangements
- Actively develop ONESOURCE product knowledge
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What are the important dates & deadlines?
Application Deadline
ASAP
Additional Information
Job Location(s)
Hyderabad, Telangana, India
Experience
Freshers / Experience
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
