System Engineer
System Engineer
Wipro ( Pune, India; Hyderabad, India )
Wipro Freshers recruitment drive 2024 for System Engineer . Systems engineers are in charge of creating and configuring the networked computing infrastructure of a company, making sure everything functions properly and efficiently, and troubleshooting any technological problems that may come up.
Our organization is expanding and we are seeking a proficient systems engineer to assist us in extending our computing infrastructure. A network of computers, comprising hardware, software, and system architecture, must be designed, assembled, and maintained by a team of IT specialists under the direction of the systems engineer.
Skills set Required for this Job :
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails in timely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
Job Responsibilities
- Research required information using available resources and Offer Solution to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains who can best support he user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
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What are the important dates & deadlines?
Application Deadline
ASAP
Additional Information
Job Location(s)
Pune, India; Hyderabad, India
Experience
Freshers / Experience
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
